Refund policy


The Customer is entitled to exercise the right of withdrawal within the maximum period of 14 days from the delivery of the product.

The communication of the will to use the right of withdrawal must be sent to, before the deadline indicated above, at the addresses indicated in point 1).

In case of withdrawal, the Customer must send, at his own expense, the product intact and complete of all its components in a properly packed package, to

The return of the item by the Buyer, following the exercise of the right of withdrawal, must take place within 14 days from the date of communication of the withdrawal.

The customer will be refunded the price paid for the purchase without delay and in any case, within 14 days from the return of the item, using the same channels of the payment.

In any case, before proceeding with the refund, will check the integrity and status of the goods returned by the Customer. If any damage could be attributed to the Customer, has the right to deny the refund or to make a partial refund., in case of withdrawal, can propose to the customer to accept one or more free coupons to purchase other products on The customer is free to accept this solution instead of a refund.

In case of acceptance, the User is not entitled to further compensation or refund.

The right of withdrawal does not apply to custom-made or clearly personalized goods; to sealed goods that can not be returned for reasons of hygienic safety or related to health protection and that have been opened after the delivery;  to goods that risk to deteriorate or expire rapidly; to goods that after the delivery apper to be, by their nature, inseparably mixed with others goods.